FShipp is a membership that lets you claim refunds toward delivery fees on your UK online orders — up to £5 per order, up to 20 refunds per calendar month, when eligibility conditions are met.

FShipp is not a carrier and is not affiliated with retailers.

1. Shop on your favourite UK websites (see exclusions).
2. Choose an Express/Expedited delivery option at checkout.
3. Submit your claim within 30 days: upload order confirmation, receipt, retailer details, shipping charges and purchase date on Claim my refund.
4. Approval & credit: approved claims (within 14 days) are applied as a Subscription Credit that reduces your next subscription charge automatically.

By default, we use a Subscription Credit: approved amounts are credited to your account and offset your next invoice.

• If your credit exceeds the next charge, the remainder carries over to future invoices.
• If you cancel or you have no upcoming charge within 30 days, we pay out any remaining credit to your original payment card within 14 days (cash-out guarantee).
• You can request a payout at any time; we process card payouts within 14 days.

Orders delivered to UK addresses (incl. Northern Ireland; Channel Islands, Isle of Man and BFPO when the retailer ships there). Minimum order £60 (incl. VAT, excl. shipping). Express/Expedited delivery required.

• Refund cap: up to £5 per order.
• Monthly cap: up to 20 refunds per calendar month per member.
• Time limit: submit claims within 30 days of purchase.

• Orders from Amazon.com.
• Cancelled or refunded orders.
• Digital goods and gift cards.
• Orders with £0 delivery fee from the retailer (nothing to refund).

Orders from Amazon.com are not eligible. For Amazon.co.uk, eligibility may vary — please check the claim form or contact support before purchasing.

No. FShipp does not deliver parcels and is not a carrier. We provide delivery fee refunds after you submit a valid claim.

We refund the actual delivery fee charged by the retailer, capped at £5 per order.

Example: if shipping was £3.49, the credit is £3.49. If shipping was £7.99, the credit is £5.

• Approval: within 14 days of your claim.
• Application: approved amounts are applied as Subscription Credit to your next invoice automatically.
• Payouts: if you cancel, have no upcoming charge within 30 days, or request a payout, we refund your original card within 14 days.

Your next invoice is reduced to £0.00, and any remaining credit carries over to the following invoice(s). If you cancel or prefer a payout, we refund the unused balance to your original card within 14 days.

Yes, the order total must be at least £60 (incl. VAT, excl. shipping).

Yes. Express/Expedited delivery is required for eligibility.

• Order confirmation
• Sales receipt
• Retailer details
• Delivery (shipping) charges
• Purchase date

Up to 20 approved refunds per calendar month per member.

If the retailer charged a single delivery fee for the order, submit one claim for that order (cap £5 per order).

If the retailer’s delivery charge is £0, there is nothing to refund.

• Free 7-day trial

• Then £29.99 for the first month

• Then £69 per month thereafter

  You can cancel online anytime before renewal to avoid further charges.

Yes. Approved trial claims are credited to your account and reduce your first paid invoice. During the trial, up to 2 approved refunds (max £5 each) apply; additional claims are queued and applied after your subscription converts. If you cancel before your first charge, trial credits expire and no payout is made.

Go to Cancel subscription in your account and follow the steps. You’ll receive an email confirmation.

One membership is intended for one member/account. Claims are subject to the 20 refunds/month cap per member.

Yes. We use secure processing and only request the documents needed to validate your claim. See our Privacy Policy and Cookie Policy for details.

• Email: help@fshipp.com (24/7 intake — replies within 1 business day, Mon–Fri)
• Phone: +44 330 822 0973 (AI phone agent routes your request, Mon–Fri 9am–6pm UK time)