(includes Terms & Conditions of Use + Subscription Terms + Money-Back Policy)
Last updated: 18 September 2025
What FShipp is: a membership that lets you claim refunds toward delivery fees on UK online orders — up to £5 per order, up to 20 refunds per calendar month, if eligibility is met.
How refunds are paid: Approved claims are applied first as a Subscription Credit to reduce your next subscription charge. If you cancel, have no upcoming charge within 30 days, or request a payout, we refund your original payment card within 14 days.
Eligibility (high level): UK delivery address; minimum order £60 (incl. VAT, excl. shipping); Express/Expedited delivery required; claim within 30 days; Amazon.com excluded; cancelled/refunded orders ineligible.
Pricing: Free 7-day trial → £29.99 for the first month → £69/month thereafter. Cancel online anytime before renewal to avoid charges.
This summary is for convenience; the binding terms follow.
These Terms & Conditions of Use (“Terms”) govern access to the FShipp website and membership services (the “Service”).
Operator: APH Services LLC trading as FShipp, 16192 Coastal Highway, Lewes, Delaware 19958, USA.
Contact: help@fshipp.com · +44 330 822 0973 (AI phone agent; Mon–Fri 9am–6pm UK time).
By creating an account, starting a free trial, purchasing a subscription or using the Service, you confirm you are 18+ and agree to these Terms.
FShipp enables members to claim refunds toward delivery (shipping) fees charged by third-party retailers for eligible UK orders, capped at £5 per order and limited to 20 approved refunds per calendar month per member.
FShipp is not a carrier, does not handle parcels, and is not affiliated with retailers or carriers.
To be eligible, each claim must meet all of the following:
Submit claims via “Claim my refund” and upload: order confirmation, receipt, retailer details, delivery charge, purchase date (screenshots/PDFs acceptable if legible). We may request additional information to verify eligibility and prevent fraud.
We do not control retailers, their shipping policies or promos. If a retailer’s delivery fee is £0, there is nothing to refund. We do not guarantee claim approval.
We may suspend or deny claims for suspected abuse (e.g., falsified documents, duplicate submissions) and request additional proof. Misuse may lead to termination (Section 11).
You are responsible for your account. Do not submit false information, attempt to bypass limits, interfere with the Service, or mine data unlawfully.
All site content and software are owned by us or our licensors. We grant a personal, non-exclusive, non-transferable, revocable licence to use the Service as intended under these Terms.
Service provided “as is”. We do not warrant uninterrupted availability or success of claims. Nothing here affects your statutory consumer rights.
We may suspend or terminate access for breach, fraud/abuse, or where required by law. On termination, any unused Subscription Credit is refunded to your original card within 14 days.
To the fullest extent permitted by law: (a) we exclude indirect or consequential losses; (b) our aggregate liability shall not exceed the fees you paid in the 12 months preceding the event. Nothing limits liability for fraud, death/personal injury caused by negligence, or other liabilities that cannot be limited by law.
We may update these Terms or the Service to reflect operational/legal changes. Material changes will be notified in-app or by email with reasonable notice before taking effect.
These Terms are governed by the laws of England & Wales; the courts of England & Wales have non-exclusive jurisdiction. Consumers may alternatively bring proceedings in their local courts where mandatory law so provides.
During the 7-day trial, up to 2 approved refunds (max £5 each) may be credited; additional claims are queued and applied after your subscription converts. If you cancel before your first paid charge, trial credits expire and no payout is made.
| Billing phase | Amount | When charged |
|---|---|---|
| Introductory month | £29.99 | Immediately after the trial ends |
| Recurring months | £69.00 / 30 days | Every 30 days thereafter |
Provide a valid payment method at sign-up. You authorise us and our processors to charge fees and taxes to that method. If payment fails, we may retry, suspend or terminate access.
Cancel any time in your account settings or by emailing help@fshipp.com. Cancellation stops future renewals; you retain access until the end of the current paid period. Deleting your account does not cancel the subscription.
We may modify fees or intervals for future cycles with at least 14 days’ notice by email or in-app. If you do not agree, cancel before the change takes effect.
If you cancel before your first paid charge, any trial credits expire and are not paid out.
Except as required by law or under the Money-Back Policy (§ Part C) and Right of Withdrawal (§ 7), all charges are non-refundable. No refunds or credits for partial months, downgrades or unused time.
You have 14 days after the first paid charge to withdraw without reason. See Part C § 5 for details and model form. If you expressly request immediate service supply and acknowledge loss of the withdrawal right, a pro-rata refund (or none, for delivered digital content) may apply.
Please contact help@fshipp.com first; we can usually resolve issues faster. Fraudulent/abusive chargebacks may lead to account termination.
We may update these Terms; material changes will be announced by updating the “Last updated” date and, where required, by notice via email or in-app. Continued use after effectiveness constitutes acceptance.
Effective date: 18 September 2025
Unless a refund is required by law or granted under this Policy, charges are final and non-refundable once processed.
If you are not satisfied after your first paid subscription charge (post-trial), you may request a full refund within 30 days of that payment, provided all conditions below are met.
| Requirement | Detail |
|---|---|
| a. Contact window | Email help@fshipp.com within 30 days of the introductory-month charge and before your current billing cycle ends. |
| b. Information we need | Account email; last 4 digits of the card; date & amount of payment; short description of the issue (e.g., service not as described, technical issue). Screenshots help us diagnose faster. |
| c. One-time benefit | Applies only to your first paid subscription charge per customer. Renewals and subsequent payments are excluded. |
| d. Account status | Your account must be in good standing (no chargebacks, no fraud flags, no Terms breach). |
We review in good faith and email our decision—approved or declined—within 5 business days.
Change of mind / preference.
Billing awareness issues (e.g., forgot to cancel before renewal).
Multiple refund claims from the same customer/household.
These may still be covered by statutory withdrawal rights (see § 5), but not by this voluntary guarantee.
Approved Money-Back refunds are credited to the original payment method only.
We initiate within 5 business days of approval; banks may take 10–15 business days to post funds.
You may withdraw from your digital-service contract within 14 days of the first paid charge without giving a reason.
How to exercise
Email help@fshipp.com with a clear statement (“I hereby withdraw from the contract for FShipp”), or send the model form below before the 14-day period expires.
Refund timing
We reimburse all sums received within 14 days of your withdrawal notice, via the same payment method, without fees.
Exception: if you asked us to start the service during the withdrawal period and acknowledged the loss of the right to withdraw, we may deduct a pro-rata amount for the days already provided (or refuse a refund where only digital content has been supplied and you consented to immediate supply).
Model withdrawal form (optional)
To: APH Services LLC – help@fshipp.com
I/We hereby withdraw from my/our contract for FShipp.
Ordered on / first paid on:
Name: — Address: — Signature (if on paper): — Date:
Contact us before initiating a chargeback. We can generally resolve matters faster and without the negative consequences (account suspension, bank fees) of a dispute. Fraudulent or abusive chargebacks may result in permanent account closure.
We may amend this Policy; any change will appear here with a new Effective date. Material limitations will be notified to active subscribers in advance.
Email: help@fshipp.com
We answer refund queries Mon–Fri, 09:00–18:00 (UK time).
Last updated: 18 September 2025
APH Services LLC (trading as FShipp) is the controller for this Policy.
Address: 16192 Coastal Highway, Lewes, Delaware 19958, USA
Email: privacy@fshipp.com · Phone: +44 330 822 0973 (AI phone agent)
Identifiers: name, email, account ID, region/country.
Payment & subscription: last 4 digits & expiry, billing address, payment token, plan, trial start/end, charges, refunds/credits.
Claims data: order confirmations, receipts, retailer details, delivery charges, purchase dates, uploaded files.
Device/usage: IP address, device, browser, OS, language, referral URL, pages viewed, event logs, error/crash reports.
Marketing & preferences: newsletter/SMS opt-in, attribution source/medium, campaign events.
Support: emails/chats, satisfaction signals.
We do not knowingly collect data from children under 18, biometric templates, or full card numbers.
We use first-party and third-party cookies, pixels and local storage to:
(1) keep you logged in, (2) remember preferences, (3) measure traffic & conversions, (4) personalise ads (if consented).
Categories
Your choices
Use the Cookie banner / Preferences to accept, reject, or customise non-essential cookies at any time. Browser controls may also be used. For the vendor list & lifetimes, see Cookie Preferences in the footer.
Payments: Stripe/Adyen (tokens, charges, refunds, anti-fraud).
Cloud/hosting: AWS/Google Cloud (infrastructure, backups).
Analytics/product: Google Analytics/Tag Manager, Amplitude/Hotjar.
Comms: HubSpot / Customer.io (emails), Twilio (SMS), chat widget provider.
Ad/marketing partners (only with consent).
Professional advisors & authorities where required by law.
We do not sell your personal data. Some ad-tech sharing may be considered “sale/sharing” under certain laws; you can opt-out via Cookie Preferences.
UK/EEA residents can access, rectify, erase, restrict, port data, object to processing based on legitimate interests, and withdraw consent. You may complain to your Data Protection Authority.
Exercise rights: email privacy@fshipp.com (we verify identity before acting).
When transferring outside the UK/EEA, we use Standard Contractual Clauses with the UK Addendum or other safeguards required by law.
TLS 1.2+ in transit; encryption at rest for sensitive artefacts; access limited with MFA; periodic security testing and incident response procedures.
On expiry, data is deleted or anonymised.
The Service targets adults 18+. If a minor has provided data, contact us for deletion.
We may update this Policy; we will update the “Last updated” date and notify you of material changes by email or in-app.
Privacy: privacy@fshipp.com
General: help@fshipp.com · +44 330 822 0973 (AI phone agent)
Operator: APH Services LLC, 16192 Coastal Highway, Lewes, Delaware 19958, USA