Effective date: 16 September 2026
This Policy explains when and how you can obtain a refund for FShipp memberships. It supplements, and does not replace, your statutory rights under applicable consumer-protection laws.
1. General principle
Except where a refund is required by law or granted under this Policy, charges are final once processed.
2. Our 30-Day Money-Back Guarantee
If you are not satisfied after your first paid charge, you may request a full refund within 30 days of that payment, provided the conditions below are met.
- Contact window: email help@fshipp.com within 30 days of your first paid charge.
- Information we need: the email used to sign up, the last 4 digits of the card charged, the date and amount of the payment, and a brief description of the issue.
- One-time benefit: the guarantee applies to your first paid FShipp charge per customer. Renewals are excluded.
- Account status: your account must be in good standing (no fraud flags and no breach of the Terms).
We review all requests in good faith and email you our decision within 5 business days.
3. Cases not covered by the guarantee
- Change of mind or personal preference (e.g. “I no longer need the service”).
- Multiple refund claims from the same customer or household.
- Abuse or fraud (e.g. excessive claims followed by an immediate refund request).
These situations may still be eligible under the statutory withdrawal right (see section 5).
4. How refunds are issued
Approved refunds are credited to the original payment method only. We initiate the credit within 5 business days of approval; banks may take an additional 5–10 business days to post the funds.
5. Statutory withdrawal right (UK/EU residents)
You may withdraw from your contract within 14 days of your first paid charge without giving any reason.
How to exercise: email help@fshipp.com with a clear statement (“I hereby withdraw from the contract for FShipp”), or send the model form below, before the 14-day period expires.
Refund timing: we reimburse all sums received within 14 days of receiving your withdrawal notice, via the same payment method, without fees. If you expressly asked us to start the service during the withdrawal period, we may deduct a pro-rata amount for the days already provided.
Model withdrawal form (optional)
To: APH Services LLC (FShipp) – help@fshipp.com
I/We [____] hereby withdraw from my/our contract for FShipp.
First paid on: [____]
Name: [____]
Address: [____]
Date: [____]
6. Disputed charges
If you do not recognise a charge, please contact us first. We reply within 2 business days and refund where appropriate, which is usually faster than a dispute through your bank.
7. Shopping Protection add-on
The Shopping Protection add-on is billed separately and covered by the Shopping Protection Money-Back Policy. You can also ask us to refund or cancel it when you contact FShipp.
8. Policy changes
We may amend this Policy from time to time. Changes are posted here with a new effective date. If changes materially limit your refund rights, we will notify active members in advance by email.
9. Need help?
Email: help@fshipp.com · Phone: +44 330 822 0973 (Monday–Friday, 9am–6pm UK time)